Covid Lockdown : We make best efforts to ensure we deliver your orders as soon as possible, but due to lockdown or containment zones we do not offer any fixed date / time guarantee. Orders will be processed on a first come first serve basis. Orders will be delivered soon, once we are allowed to deliver by local government authorities on an available day.
Our Customer Care team is on toes to ensure that you have a great experience with us. During the Lockdown, the team may take a little more time to respond. Your email will be responded asap.
Please note: Zero refund policy applicable if the products are not delivered during lockdown.
The product will be delivered once the Government restriction is over on essential/non essential items.
1. Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 48hr delivery window starts.
2. Cancellation of order shall be made with mail with Subject: " Cancellation Request" and sent to [email protected] Except Valentine week. Cancellation request accepted.
Mail shall contain following details:-
a. Order ID: b. Cancellation Reason: c. Refund Account Details:
3. We don't have cancellation policy, if order received Order(6-15th Feb) Valentine Week. Product can be replace if given location is non serviceable or semi serviceable. Drop an email [email protected] for any concern. Please read before ordering product description is available on product page to avoid confusion. Delivery can be extend till 15th february due to rush , so if you ordered that mean you agreed with our policies.
4. Refund shall be made under following conditions:
a. Order was cancelled. b. Order was not delivered to the recipient.( This does not include the case for unfounded recipient ) c. If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced. Complaint should be registered by email on [email protected] on delivered date to get any action afterthat no action in any case.
5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.
6. In case of Cancellation, 35% charge will be applicable in regular days or 50% on occasional days like Valentine , Mother's Day , Rakhi , Diwali etc...
7. Any discounted or exempted amount can not be claimed for refund.
8. Any extra amount credited to OyeGifts's account may be considered for order enhancement but will not be refundable.
9. In all matters concerning Cancellation and refund OyeGifts shall have the deciding hand.
10. OyeGifts may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.
11.Courier Gift : It can't be cancelled once it's shipped or passed 24 Hrs. after order. As every product is mentioned about deliveries just below the product name. which can be extended by courier partner. Usually we takes 3-5 tentative days but in some cases it can be longer than expected.
12. If you have any questions/comments about our Cancellation And Refund Policy, please email us at [email protected]OyeGifts - Cancellation And Refund Policy:Valentine’s Day/Mother's Day/Rakhi/Diwali Disclaimer
The prices shown may change without prior notice due to Valentine’s rush. Pre-book your orders to enjoy attractive rates. In order to help service your orders in the best possible way, we request you to provide the correct address and contact details (phone number and email address) of the recipient.
If you wish we do not contact the recipient, please call our Customer Care at +91-8010 99 7070 and notify them about the same.
Due to a huge rush in orders during Valentine/Mother's Day / Rakhi / Diwali, the delivery duration can be extend 24-48 hours on given date & time; delivery status confirmation by email and SMS may arrive a little later. Our team works very hard to let you know that your order is delivered – as soon as we can.
Our Customer Care team is on toes to ensure that you have a great experience with us. During the Valentine week, they may take a little more time to respond. Kindly be patient. If you have dropped us an email, we ensure it is being reviewed and will be positively answered back.
Please be aware of our Substitution Policy.
Do visit our Terms and Conditions section to understand our services better.
Valentine’s Day/Mother's Day/Rakhi/Diwali Special Standard Delivery Service
While we make best efforts to ensure we deliver your orders as soon as possible, due to huge rush during the Valentine week, we do not offer any fixed time guarantee. Orders are processed on first come first serve basis, delivery areas and other local conditions. Due to extreme rush few deliveries might get delayed by a day. Cancellation policy 25% of the order value.
Valentine’s Day/Mother's Day/Rakhi/Diwali Special Midnight Delivery Service
For Midnight Delivery orders, please note that the order will be delivered between 10 p.m. to 1 a.m.
Valentine’s Day/Mother's Day/Rakhi/Diwali Special Courier Services
For products that are shipped using the services of our courier partners, we are unable to guarantee an exact date/time of delivery during the peak season.