Covid Lockdown : We make best efforts to ensure we deliver your orders as soon as possible, but due to lockdown or containment zones we do not offer any fixed date / time guarantee. Orders will be processed on a first come first serve basis. Orders will be delivered soon, once we are allowed to deliver by local government authorities on an available day.
Our Customer Care team is on toes to ensure that you have a great experience with us. During the Lockdown, the team may take a little more time to respond. Your email will be responded asap.
Please note: Zero refund policy applicable if the products are not delivered during lockdown.
The product will be delivered once the Government restriction is over on essential/non essential items.
Oyegifts Has reserved action to change express to courier service if product or service is not comes in express (Same Day Section).
1. Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once product shipped.
2. Cancellation of order shall be made with mail with Subject: " Cancellation Request" and sent to [email protected] Except Valentine week. Cancellation request accepted.
Mail shall contain following details:-
a. Order ID: b. Cancellation Reason: c. Refund Account Details:
3. We don't have cancellation policy, if order received Order(6-15th Feb) Valentine Week. Product can be replace if given location is non serviceable or semi serviceable. Drop an email [email protected] for any concern. Please read before ordering product description is available on product page to avoid confusion. Delivery can be extend till 15th february due to rush , so if you ordered that mean you agreed with our policies.
4. Refund shall be made under following conditions:
a. Order was cancelled incase updated 48 hours before the actual delivery. b. Order was not delivered to the recipient.( This does not include the case of non answering calls / or unfounded recipient address.) c. If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced. Complaint should be registered by email on [email protected] on delivered date to get any action afterthat no action in any case.
5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.
6. In case of Cancellation, 35% charge will be applicable in regular days or 100% on occasional days like Valentine , Mother's Day , Rakhi , Diwali etc...
7. Any discounted or exempted amount can not be claimed for refund.
8. Any extra amount credited to OyeGifts's account may be considered for order enhancement but will not be refundable.
9. In all matters concerning Cancellation and refund OyeGifts shall have the deciding hand.
10. OyeGifts may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.
11.Courier Gift : It can't be cancelled once it's shipped or passed 24 Hrs. after order. As every product is mentioned about deliveries just below the product name. which can be extended by courier partner. Usually we takes 3-5 tentative days but in some cases it can be longer than expected.
12. If you have any questions/comments about our Cancellation And Refund Policy, please email us at [email protected]NO cancellation requests are accepted on order placed in following categories.
Same day delivery category - If your date of placing an order and delivery date of that order are same, we do not accept cancellation request. If you cancel it, or receiver does not receive it - you are not entitled to any refund.
Same day mid-night delivery orders can not be cancelled.
Special day (Valentine / Mother;s Day , Rakhi , Diwali , Christmas and New Year)orders can not be cancelled and no refund is initiated for them.
Same day Orders
We allow users to select the same date of delivery on which he/she is placing the order i.e. order delivery and order placed date is same. We attempt to do same day delivery of the requested products but DO NOT PROMISE so.
We will process same day delivery orders within 24 hours of requested date and time slot.
- OyeGifts takes same day orders for day and evening time slots till 6 pm. It is attempt to do same day delivery and not a promise, though we make our 100% effort to deliver on the same date as order placed.
- OyeGifts takes order for same day mid-night (00:00) delivery till 7:00 pm. It is attempt to do same day mid-night delivery and not a promise, though we make our 100% effort to deliver on the same date as order placed.
- Order placed for courier products cannot be canceled after they are acknowledged at our end.
- Delivery date selected for courier products is tentative as the delivery depends on logistics/ courier partners. We share tracking link after dispatched where you can check your parcel.
- Usually courier products are dispatched within 2 days of placing order. It may take extra time depending on nature of product and its preparation.
OyeGifts - Cancellation And Refund Policy:Valentine’s Day/Mother's Day/Rakhi/Diwali Disclaimer
The prices shown may change without prior notice due to Valentine’s rush. Pre-book your orders to enjoy attractive rates. In order to help service your orders in the best possible way, we request you to provide the correct address and contact details (phone number and email address) of the recipient.
If you wish we do not contact the recipient, please call our Customer Care at +91-8010 99 7070 and notify them about the same.
Due to a huge rush in orders during Valentine/Mother's Day / Rakhi / Diwali, the delivery duration can be extend 24-48 hours on given date & time; delivery status confirmation by email and SMS may arrive a little later. Our team works very hard to let you know that your order is delivered – as soon as we can.
Our Customer Care team is on toes to ensure that you have a great experience with us. During the Valentine week, they may take a little more time to respond. Kindly be patient. If you have dropped us an email, we ensure it is being reviewed and will be positively answered back.
Please be aware of our Substitution Policy.
Do visit our Terms and Conditions section to understand our services better.
Valentine’s Day/Mother's Day/Rakhi/Diwali Special Standard Delivery Service
While we make best efforts to ensure we deliver your orders as soon as possible, due to huge rush during the Valentine week, we do not offer any fixed time guarantee. Orders are processed on first come first serve basis, delivery areas and other local conditions. Due to extreme rush few deliveries might get delayed by a day. Cancellation policy 25% of the order value.
Valentine’s Day/Mother's Day/Rakhi/Diwali Special Midnight Delivery Service
For Midnight Delivery orders, please note that the order will be delivered between 10 p.m. to 1 a.m.
Valentine’s Day/Mother's Day/Rakhi/Diwali Special Courier Services
For products that are shipped using the services of our courier partners, we are unable to guarantee an exact date/time of delivery during the peak season.